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Shipping Policy

Taco Delivery Shipping Policy 1. Delivery Areas:
  • We currently deliver within a [specified radius] from our restaurant location. Please check our website or contact us directly for delivery availability in your area.
2. Delivery Times:
  • Our delivery hours are [insert hours]. Orders placed outside of these hours will be scheduled for the next available delivery time slot.
3. Delivery Fees:
  • Delivery fees may apply based on your location and order size. The exact delivery fee will be displayed during the checkout process.
4. Order Processing Time:
  • Orders are typically processed within [insert timeframe]. Please note that during peak hours, processing times may be slightly longer.
5. Delivery Time Estimate:
  • Once your order is confirmed, you will receive an estimated delivery time. While we strive to meet these estimates, actual delivery times may vary depending on factors such as traffic and weather conditions.
6. Delivery Method:
  • We utilize our own delivery team or trusted third-party delivery services to ensure your tacos arrive fresh and on time.
7. Special Instructions:
  • If you have any specific delivery instructions (e.g., gate code, preferred delivery time), please provide them during the checkout process or contact us directly after placing your order.
8. Order Tracking:
  • For real-time updates on your order status and delivery progress, you can track your order through our website or contact our customer service team for assistance.
9. Order Changes and Cancellations:
  • Changes or cancellations to your order may be accommodated if made within a reasonable timeframe before the scheduled delivery time. Please contact us immediately to request any changes or cancellations.
10. Refunds and Returns:
  • Refunds or replacements may be issued for orders that do not meet our quality standards or are damaged during delivery. Please contact us with any concerns regarding your order, and we will gladly assist you.
11. Contact Information:
  • If you have any questions, comments, or concerns regarding our shipping policy or your taco delivery, please don't hesitate to contact our customer service team at [insert contact information].
12. Policy Updates:
  • We reserve the right to update or modify our shipping policy at any time. Any changes will be communicated through our website or directly to customers as necessary.
Thank you for choosing [Restaurant Name] for your taco delivery needs! We appreciate your business.

Refund Policy

Taco Delivery Refund Policy 1. Quality Guarantee:
  • We take pride in preparing and delivering high-quality tacos to our customers. If you are not completely satisfied with the quality of your order, please contact us immediately so we can make it right.
2. Refund Eligibility:
  • Refunds may be issued under the following circumstances:
    • The order does not meet our quality standards.
    • The order is incomplete or contains incorrect items.
    • The order is damaged during delivery.
3. Refund Process:
  • To request a refund, please contact our customer service team within [insert timeframe] of receiving your order. You may be asked to provide details such as your order number and a description of the issue.
  • Refunds will be issued to the original payment method used for the order.
  • Depending on your financial institution, it may take several business days for the refund to reflect in your account.
4. Refund Amount:
  • The refund amount may vary depending on the nature of the issue:
    • For orders that do not meet our quality standards, we may offer a full or partial refund.
    • In cases of incomplete or incorrect orders, a full refund will be issued.
    • If the order is damaged during delivery, we may offer a full or partial refund, depending on the extent of the damage.
5. Refund Exceptions:
  • Refunds will not be issued for the following reasons:
    • Customer dissatisfaction with taste preferences (e.g., spiciness level).
    • Delayed delivery due to unforeseen circumstances beyond our control (e.g., traffic, weather).
    • Customer provided incorrect delivery address or contact information resulting in unsuccessful delivery attempts.
6. Refund Disputes:
  • If you disagree with our assessment of your refund request, please reach out to our customer service team to discuss further options. We are committed to ensuring customer satisfaction and will work with you to find a suitable resolution.
7. Contact Information:
  • For refund inquiries or assistance, please contact our customer service team at [insert contact information].
8. Policy Updates:
  • We reserve the right to update or modify our refund policy at any time. Any changes will be communicated through our website or directly to customers as necessary.
Thank you for choosing MEXICANA! We strive to provide you with the best taco delivery experience possible.

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